An Open Letter to Ovation Productions

Dear Ovation,

First of all, I’d like to thank you for bringing over NKOTBSB for a concert in Manila. I’m a big Backstreet Boys fan, and anyone who brings them to our country can’t be all that bad in my book (even if I don’t really understand some of the people you bring over for concerts).

However, I do still have a few bones to pick with you.

First, the pricing of the regular lower box seats is particularly problematic. At PHP 7,920, they were only PHP 500 cheaper than Lower Box VIP. Probably anyone willing to pay PHP 7920 would be willing to spare the additional 500 bucks or even PHP 1000 (for Patron) for the better seats. Then the jump in the price between the upper and lower box tickets was too big. Upper box tickets cost less than half the lower box tickets at PHP 3,700. With the VIP and lower box tickets so closely priced, wouldn’t it have made sense to lower the price of the LB tickets, so as not to crowd out those who were willing to shell out between PHP 6,000-7,000? The result of this was that these fans had to settle for upper box tickets (therefore crowding out those whose budget was around the PHP4000 mark), and the arena ended up looking like this:


Pretty full at the top, pretty pathetic at the bottom

And this was already after you did the second thing I want to talk to you about: selling the tickets at half-off. As a diehard fan who bought her ticket early, I think I speak on behalf of the other diehard fans when I say that this is unfair to us. We love these artists so much that we make sure we reserve and purchase seats early, the best ones we can afford, only to find out that we could’ve bought better tickets if only we waited.  It’s frustrating to find out that our VIP tickets are now more expensive than a half-off SVIP seat, or that we just needed to add PHP 800 to the purchase price of your upper box ticket to upgrade it to a half-off VIP seat. It’s heartbreaking to realize that fans who didn’t care enough to buy their tickets early now have better and CHEAPER seats than we do.

To add further insult, you go and oversell the General Admission tickets past capacity, resulting in people sitting on the steps, and standing behind the row of seats. To remedy the situation, you allegedly took the excess General Admission ticket holders and transferred them to Lower Box. LOWER BOX. People who likely paid PHP 500 had better seats than people who paid PHP 3700, and likely better seats than some people who paid the full PHP 7920.

How is that fair? How is that right? How is that not infuriating?

Wouldn’t it have been a fairer to move the rightful lower box ticket holders at the sides further front? Wouldn’t it have been more equitable to move some people from the upper box to lower box and then moved the GA viewers to the upper box seats?

I realize that I need to let this go, that there’s nothing I can do about what happened, despite how angry I am right now. The only thing I can hope for is that you change your tactics the next time so that this won’t happen again. How about pricing your tickets more reasonably the next time, so you won’t have to sell them half-off at the last minute, so that the eager, diehard fans don’t get screwed over? How about selling the right amount of tickets so that, again, the fans don’t get screwed over?

Because while it’s probably all about the money for you, for the fans, it’s about an experience of a lifetime, about dreams coming true, believe it or not. And really, as much as we shouldn’t let you, we can’t help but feel that you ruined it a bit for us.



PS: Please bring the Backstreet Boys back to the Philippines again. With KEVIN this time.

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